Personal rant time!
I've noticed a trend over the last few years, regarding website business practices and development. There comes a point, whether it be 5, 10 years down the road, when getting financially successful, that upper management and developers STOP LISTENING TO THEIR USERS!
Two particular websites comes to mind. Woot, and DeviantArt. A few years back, these sites used to care deeply about their users, and put THEM first and foremost. Suddenly, and a few zillion product sales later, the bottom line became about cold hard cash, and not the user... the one supporting said cash.
Don't get me wrong... there's nothing wrong with making money, duh, that's the point of the business to begin with. I DO have a problem when the company turns their back on the user. Through forums and comments on these sites in particular, you can leaf through the MANY users who are upset with changes these companies have made, and continue to make (such as doing what they want, not what's best for the user, and cost-cutting measures that degrade the product, with no fiscal rationale). So many people want companies to tailor to their needs, which is ok too, but more toward their WANTS. If people WANT something, it will bring in more cash. Why ignore the user? Are you trying to drive away traffic? Did your ego catch up with you?
Here's my point... rapidly growing commerce sites really need get back to basics and think of the customer. It's what's got them that large in the first place. Users aren't idiots, in masses they are vocal about their wants. A few select admins can't be right all on their own. It's a shame when commerce sites turn their backs on patrons and ignore their pleas.